Frequently Asked Questions
We have done our best to answers as many of your questions as possible. If you have a question that you can't find the answer too, please give us a call at 1-800-383-7512 and we will be glad to help.
Q: Is this an insurance plan?
A: No, this is not an insurance plan. These plans provide you with discounted prices on a wide range of services; you will pay for services at the discounted price at the time services are received. The out-of-pocket payments you make to the dentist are based on a members-only discounted fee schedule.
Q: I already have dental insurance. Will this plan still save me money?
A: Yes, many of our members use their plan in conjunction with their current insurance to reduce their out-of-pocket expense on dental work. Please consult with a participating dentist to verify they can coordinate a discount plan with your current insurance before beginning treatment.
Q: Can I use my membership when I travel away from home?
A: Yes, your membership can be used at any participating provider in the United States.
Q: After I register for the plan, when should I receive my membership kit?
A: : After your payment has been processed, you will receive a membership kit in 7 to 10 business days. All members can also access a toll free support hotline with member service representatives who are ready to help you out.
Q: How do I get additional membership cards?
A: If you need additional cards for your household, or have lost your card, please call Member Services at (800) 290-0523 and press option 1, then press option 1 again. They will be happy to send additional cards to you.
Q: If my doctor or dentist refers me to a specialist who is not in the network, do I still get a discount?
A: You will only receive a discount by going to a participating provider. You might try printing out a list of participating providers to share with your doctor or dentist to see if he/she could recommend any of the participating specialist locations.
Q: What do I do if I feel the provider overcharged me?
A: You can send a copy of your bill and a written letter to the administrator of the plan, Careington International Corporation, Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They will investigate your inquiry, and you will be contacted regarding the findings.
Q: Once I select a provider, am I assigned to that provider? How often can I change providers?
A: Another great feature of the discount dental plans is your ability to select any provider from the network. You can change providers at any time, and household members can select their own providers. Call Member Services at (800) 290-0523 for help finding participating providers or conduct a provider search at www.thedentalplanstore.com
Q: What should I say when I call a provider to make sure they participate?
A: The providers will recognize the name of the network with which they participate, so when you call, it is important to use the name of the correct network. For our plans we use either the Careington 500 network or the Aetna Dental Access network, depending on the plan you select.
Q: Do I have to agree to remain a member for a certain period of time?
A: No. Your membership is month to month and can be cancelled at any time.